24x7x365 monitoring and operations support for production infrastructure

Customer context

Maxis needed a reliable support and maintenance model for production and IT infrastructure that could improve productivity and reduce monitoring costs while maintaining uninterrupted operations.

The challenge

Monitoring procedures were driving higher costs with lower productivity. The client required 24x7x365 support and sought significantly improved coverage and efficiency at materially lower cost than the current setup.

The approach

VKraft established an operations-first model focused on standardization and stability: define operational rules and runbooks, stabilize the server architecture, transition support for scale, introduce 24x7 monitoring, and automate repeatable tasks to reduce manual effort and errors.

The solution

· End-to-end support, monitoring, and maintenance for production servers and IT infrastructure

· Standard operating procedures, rules, and practices to bring the environment to a stable state

· Transition support to offshore for scale and cost efficiency

· Reengineered operational processes to improve throughput and reliability

· 24x7 monitoring, automation of routine tasks, and refreshed debugging practices

Impact

· 50% reduction in monitoring costs

· Zero critical downtime with continuous monitoring and operational improvements

· Increased productivity through automation and fewer human errors

· 4x improved resource efficiency from reengineered processes

· Stable and secure server environment enabling consistent business performance.